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Vision 8 Academy - V8A

Contact details
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About the institute
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, people skills are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
Subjects and Courses
Training Modules
  • Customer Service
  • Telephone Etiquette Skill
  • Effective Communication Skill
  • Service Excellence for Better Performance
  • Customer Relationship Management (CRM)
  • CRM and Cross Selling
  • Building on Customer Delight
  • Enhancing on Customer Loyalty
  • Team Building
  • Personal Development and Motivation
  • Leadership Skills and Talent Management
  • Bridging the gap between Compliance and Marketing
  • Time Management
Offered Classes
  • Large group classes (More than 20 people)
Classes are conducted in following languages
  • සිංහල
  • English
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